Privacy Policy
Last updated: June 23, 2026
HepBuddy ("HepBuddy", "we", "us") helps physical-therapy patients complete their home-exercise program and keeps a patient's chosen loved one in the loop with progress updates. This policy explains what information we collect, how we use it, and the choices you have. HepBuddy is operated by Harrison Shu (sole proprietor), Kirkland, WA, United States.
Information we collect
- Contact details: the patient's first name and mobile phone number, and the first name and mobile phone number of the loved one the patient nominates. These are provided at the physical-therapy clinic during intake, with consent.
- Program activity: which exercise sessions a patient completes, and the difficulty (RPE) and pain ratings a patient enters after a session.
- Message records: the text and delivery status of SMS messages we send and receive, for support and compliance.
How we use information
- Send patients reminders and links to complete their home-exercise sessions.
- Send the nominated loved one progress updates so they can encourage the patient.
- Share progress and adherence with the patient's physical-therapy clinic.
- Operate, support, and improve the service.
SMS / text messaging
All recipients opt in before receiving messages. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help.
We do not sell your information, and we do not share mobile phone numbers or SMS opt-in consent with any third parties or affiliates for their own marketing or promotional purposes. Phone numbers are used only to deliver the HepBuddy service described above.
How we share information
We share information only with:
- The patient's physical-therapy clinic, which uses HepBuddy to support that patient's care.
- The patient's nominated loved one, who receives progress updates the patient has agreed to share.
- Service providers that operate the product on our behalf (for example, our SMS carrier and cloud hosting). They may process information only to provide their service to us, not for their own purposes.
We may also disclose information where required by law.
Your choices
You can opt out of text messages at any time by replying STOP. To request access to or deletion of your information, email us at the address below.
Data retention & security
We keep information for as long as needed to provide the service and meet legal obligations, then delete or de-identify it. We use reasonable administrative and technical safeguards to protect it.
Children
HepBuddy is not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy and will revise the date above when we do.
Contact
Questions about this policy? Email harrisonshu@hepbuddy.com.