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Terms of Service & Messaging Disclosure

Last updated: June 23, 2026

These terms govern your use of HepBuddy, operated by Harrison Shu (sole proprietor), Kirkland, WA, United States ("HepBuddy", "we", "us"). By using the service or consenting to receive our text messages, you agree to these terms.

The service

HepBuddy sends physical-therapy patients reminders and links to complete their home-exercise sessions, and sends a patient's nominated loved one progress updates so they can offer encouragement. It is delivered over text message, email, and the web. HepBuddy is a support and adherence tool. It does not provide medical advice and is not a substitute for care from a licensed clinician.

SMS messaging terms

  • Program: HepBuddy exercise reminders, progress confirmations, and loved-one progress updates.
  • How you opt in: Patients opt in in person at their physical-therapy clinic during intake by providing their mobile number and agreeing to receive HepBuddy texts. A nominated loved one is sent a single invitation and must reply YES before any further messages are sent.
  • Message frequency: varies based on a patient's exercise schedule (recurring).
  • Cost: Message and data rates may apply.
  • Opt out: Reply STOP at any time to stop receiving messages. You will receive one confirmation, then no further messages.
  • Help: Reply HELP for help, or email harrisonshu@hepbuddy.com.
  • Carriers: Supported carriers include major US carriers. Carriers are not liable for delayed or undelivered messages.
  • Consent: Consent to receive text messages is not a condition of any purchase.

Eligibility & acceptable use

You must be at least 18, or have the involvement of a parent or guardian, to use HepBuddy. Do not use the service unlawfully or in a way that interferes with its operation.

No medical advice

Content provided through HepBuddy is for general support and adherence and is not medical advice. Always follow the guidance of your physical therapist or other licensed clinician, and stop any exercise that causes worsening pain.

Disclaimer & limitation of liability

The service is provided "as is" without warranties of any kind. To the fullest extent permitted by law, HepBuddy is not liable for any indirect or consequential damages arising from your use of the service.

Changes

We may update these terms and will revise the date above when we do. Continued use after a change means you accept the updated terms.

Contact

Questions? Email harrisonshu@hepbuddy.com. See also our Privacy Policy.